If for any reason you are unhappy with a product you have purchased directly off the website, you may return it within thirty (30) days from the product ship date. Our policy is that you can return unopened products, except for custom order products, to receive a full refund (less shipping costs) to your original method of payment. For all opened products, you will receive a 50% refund (less shipping costs). For custom order products of personalized formulas, open and unopened, only 50% will be refunded (less shipping costs) due to special ordering. Please enclose your packing slip or a copy of your order with the return.
We will not be able to give refunds for packages not received or packages damaged during return shipping. Buyers are responsible for return shipping costs. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.
Please allow approximately 7-14 days after you send the product back to us to see the credit on your credit card.
Returns are processed within 3 business days of receipt.
Please send returns to:
Peter Kang Acupuncture Attn: Returns 9828 Garden Grove Blvd Suite 201 Garden Grove, CA 92844
FREE standard shipping is available for orders totaling $40 or more. These orders are shipped via USPS First-Class Package Service (delivery in 3-5 business days) or Priority Mail (delivery in 1-3 business days) depending on the weight of the package.
For orders that are less than $40, you may choose the type of shipping service you desire. The types of shipping services we use are USPS Priority Mail (delivery in 1-3 business days) and Standard Shipping, which is usually USPS First-Class Package Service (delivery in 3-5 business days).
Once we receive an order, we ship our products within 1-2 business days.
We only ship to continental United States at this time.